GSTN Dials Taxpayers for Feedback on Filing
To make the biggest technology backbone for tax filing more convenient, GST Network (GSTN) has started conducting surveys by calling up taxpayers enquiring about their experience on the portal. GSTN chairman Ajay Bhushan Pandey said about 500 calls a day are made from a full-fledged call centre seeking feedback from businesses which have filed returns. “In the GST system, we constantly keep on collecting feedback from the public. We also do survey every day and proactively call business which have filed returns. We ask for their experience and where they had difficulty,“ Pandey told PTI. GSTN in June opened a call centre and publicised the helpline number for taxpayers with enrolment related queries. Some staffers from this centre have been assigned to get feedback of taxpayers who are filing returns and paying taxes on the portal.
The Economic Times, New Delhi, 30th October 2017