At a time when fintech players and banks are vying to offer faster services to their customers, reduce paperwork, and move processes online for greater convenience, government bodies like the Employees’ Provident Fund Organisation (EPFO) too have realised that they need to change with the times. The EPFO, which has traditionally been perceived as stodgy, has surprised long-time watchers with its customer-friendly initiatives in recent months. No certificates required for advances Earlier if you wanted a non-refundable advance from your EPF account, you had to produce a certificate to prove your need was genuine.If you needed money for medical treatment, you had to produce a doctor's certificate. If you needed it to finance a child's marriage, you had to submit the wedding card as proof. All such requirements have been done away. "You can withdraw money by just making a self-declaration.This is in line with the central government's policy of relying on people's s