In a directive aimed at enhancing taxpayer services, the Income Tax department has asked its customer care centres to effectively monitor email- based complaints of assesses and diligently send them to tax officers. Under the new instructions, Aaykar Sampark Kendras have been asked to forward emails from taxpayers to range in- charges who will then send it to jurisdictional Assessing Officers.
Business Standard, New Delhi,29th Oct. 2015
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