Filing a case againstan e-tailer becomes easier The Supreme Court has recently upheld cases can be filed from the place of booking rather than the registered office of the company While there has been a phenomenal rise in e-commerce, redressal of complaints was always been a sore area. For example, earlier, if an individual had made a purchase from Delhi and was unhappy with the product or service, the case could only be filed in the city where the company’s registered office was situated, say Bengaluru. Things have become a lot simpler. The Supreme Court recently upheld the National Consumer Disputes Redressal Commission’s (NCDRC’s) order, which clarified from where an individual could file a complaint against an e-commerce company. A consumer can file a complaint in the city where he made the transaction or at the forum where the office of the company is located, according to the NCDRC’s and state forum's orders. “We have been asking consumer fora to consider th