The government is set to unveil taxpayer service verticals for the direct and indirect tax wings to deal with grievances and also work out ways to make the system more consumerfriendly and address constant complaints. On Monday, the Central Board of Excise and Customs (CBEC) is expected to announce its taxpayer services vertical, headed by a director general, along with two other verticals, at a meeting of chief commissioners that will be also be attended by finance minister Arun Jaitley . “The entity will deal with grievances and make sure that services offered to taxpayers, both individuals and companies, improve,“ said an officer. In the coming weeks, the Central Board of Direct Tax es (CBDT) will also set up a similar entity within the department. The revenue department has identified improving taxpayer services as the main focus area in the work programme for the current year. The two steps come after the tax department faced flak for the way it dealt with taxpayers, issui