NCDRC says that Consumer Protection Act prevails over laws related to arbitration The National Consumer Disputes Redressal Commission (NCDRC) has provided relief to home buyers who cannot pursue cases against developers due to a conflict in the law concerned. According to lawyers, many cases were pending in different consumer forums because developers had included a clause that disputes between two parties would be first settled though a private resolution mechanism, also known as arbitration.The Consumer Protection Act is an additional remedy available to individuals, and it is usually not affected by other Acts in force. But in 2015 the Arbitration and Conciliation Act was changed. The new changes said that a judicial authority has to refer for arbitration those cases where a provision for arbitration had been included in the agreement. “In cases where builders had included the arbitration clause, they appealed to consumer forums to not admit cases and refer them for arbitration,